Frequently Asked Questions (FAQs)

  • How long does it take for home delivery? We usually ship our items through FedEx service and it takes between 2-3 days to arrive to your place.
  • I placed an order on Friday for next day delivery, why did I not get it until Tuesday? Our cut off point is 4pm, Monday to Friday. We currently do not deliver at weekends.
  • Why am I being charged for delivery on my order when it states standard delivery is free? All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also.
  • Do you deliver on Weekend? No, our courier company do not offer the service to deliver on weekends currently.
  • Why can’t I select next day delivery? We can only offer next day on goods we have in stock at our dispatch depot.
  • Can I track my item? Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
  • Do I have to pay Customs & import charges? Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
    Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
    The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
  • The customs department of my country have asked me for further information. What should I do? Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.
  • When will my card be charged for my order? Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
  • How do I check if an item is in stock? If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
    However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
  • How long will it take to get in? Items which are ‘Out of Stock’ vary in timescales to get them back in stock.
  • The item I bought is now in sale, can I get the difference refunded? As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale.
  • How can I make a complaint? In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
  • Is it possible to change the address/cancel or amend my order? Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please contact us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
  • Why does my order state available, and then find out I have to wait extra days for delivery? We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).
  • How do I make a complaint? If you are not happy about any service we offer or you have a general comment, feel free to write to us via Instagram or Facebook.